Customer Use Case Study – Mobile Operator

1. Mobile Operator – Ucom Armenia

Overview

2. SBC Deployment Challenges

Managing Complexity while Balancing Security, Scalability and Performance 

Business Challenges & Evolution

• Initial Need: Connect PBX users with dedicated interconnect SBC
  • No SBC in place initially; NOKIA MSS handled protection and filtering until evolving needs required adding Cataleya SBC for enhanced security and B2BUA functionality
• Current Expansion: Adding wholesale traffic and interconnect capabilities

Key Requirements

• Advanced call analytics 
• Routing policies per interconnect partner
• SIP-based interop with existing IMS

Strategic Growth Plan

• Phase 1: PBX user connectivity [DONE]
• Phase 2: Wholesale traffic/interconnects [IN PROGRESS]
• Phase 3: Access SBC for user registration [IN PLANNING]

3. Orchid Link SBC Architecture & Technical Implementations

Implementing Robust SBC Frameworks 

Cataleya Orchid Link Solution

• Current: PBX user connectivity with 7K sessions
• Expanding: Wholesale traffic and interconnect management
• Future Ready: Access SBC for user registration capabilities

Core Capabilities

• Enhanced Security: Real-time blocking with configurable ACLs
• Smart Routing: SIP-based with B-number analysis via ENUM
• Easy Management: Intuitive CMS interface
• Flexible Integration: HTTP APIs and Diameter support

Technical Highlights

• Scalable Architecture: Single platform for multiple use cases
• Capacity: 7K sessions (scalable to 25K+)
• Multi-tenant: Separate controls per use case and partner
• Protocols: Native SIP (no expensive MAP converters needed)

4. Deployment Results and Business Impact

Outcomes and Strategic Gains

Current Success

• Performance: Successfully managing 7K sessions for PBX connectivity
• User Experience: “CMS UI is EASY for new users to grasp”
• Support: Highly responsive 24/7 technical support
• Budget: Delivered within allocated budget

Business Impact

• Enhanced Security: For the wholesale scenario, a custom feature to automatically detect and block fraudulent calling patterns by monitoring and flagging suspicious numbers in real-time was developed
• Operational Efficiency: Unified management interface for all services
• Competitive Edge: Comprehensive SBC platform enabling new revenue streams

Platform Benefits and Future Values

• Multi-Use Case Flexibility: Single platform serving PBX connectivity, wholesale traffic, and future access SBC/user registration
• Cost Efficiency: Avoids need for separate SBC solutions for different use cases
• Seamless Expansion: Scales from PBX → Wholesale → Access SBC on the same platform
• Investment Protection: Future-proof architecture that grows with business needs

5. Customer Testimonial

Collaboration with a Voice