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Solutions NOC And SBC Operations Support

Ensuring uptime of communication platforms is a paramount objective of any Communication Service Provider.

24/7 Real Time Support

Whilst the core objective for the service provider is to create and deliver outstanding products and services, reliable operation cannot be ignored. However, this additional cost of having 24/7 coverage from an operations and support perspective is resource intensive and therefore costly.
Cataleya has a substantial NOC and Technical Support team in place, including the necessary infrastructure to operate the service desk and on call operations team.

Therefore, outsourcing these functions to a reliable partner, with a clean understanding of the technology and infrastructure presents itself as a very viable option.


This involves identifying and assessing network issues.


Here, we focus on addressing and fixing identified issues.


This includes implementing measures to proactively avoid future network disruptions.

Support Structure

All Tiers

Service Desk & Support Activities

Customer Support Desk

SBC Operation Support Services

Cataleya Support - Contact Information


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