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Solutions NOC And SBC Operations Support
Ensuring uptime of communication platforms is a paramount objective of any Communication Service Provider.
24/7 Real Time Support
Whilst the core objective for the service provider is to create and deliver outstanding products and services, reliable operation cannot be ignored. However, this additional cost of having 24/7 coverage from an operations and support perspective is resource intensive and therefore costly.
Cataleya has a substantial NOC and Technical Support team in place, including the necessary infrastructure to operate the service desk and on call operations team.
Therefore, outsourcing these functions to a reliable partner, with a clean understanding of the technology and infrastructure presents itself as a very viable option.
Analyse
This involves identifying and assessing network issues.
Resolve
Here, we focus on addressing and fixing identified issues.
Prevent
This includes implementing measures to proactively avoid future network disruptions.
Support Structure
All Tiers
Service Desk & Support Activities
Customer Support Desk
- 24/7 hotline and ticket management – customer updates
- Fault escalation to PSE / engineering internal/external
- Managing escalation process
- Coordination of Software Release updates
- Proactive monitoring
SBC Operation Support Services
- Changes to SBC configuration
- Adding, modifying and deleting interconnects
- Testing interconnects
- Migration Support Services
- Integration to 3rd party platforms or applications
Cataleya Support - Contact Information
Online
- https://cataleyasupport.atlassian.net
- servicedesk@cataleya.com
- live:.cid.cad1e55419885947
Primary Phone
- UK : +44 1444390757
- USA : +1 407 768 28 77
- AUS : +61 3 5294 0134
Secondary Phone
- IND : +91 89569 10198
- IND : +91 89569 10199
