Enterprise Service Providers / UCaaS / CPaaS providers
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1. Access SBC
Unified Communications as a Service (UCaaS)
- Collaboration Suites: Offers business customers tools for voice, video conferencing, chat, and collaboration all under one platform. Orchid’s REST API allows for programmatic integration with Collaboration software and Contact Center applications.
- Hosted PBX: Delivers a fully managed & hosted PBX solution, eliminating the need for businesses to maintain on-premises hardware. Orchid Link interoperates well with various HPBX solutions.
Virtual Numbers And SIP Trunking:
Provides businesses flexibility to have numbers from various regions or countries, enabling them to establish a local presence without physical offices. Orchid Cloud (SBCaaS) offers a ready-made solution for regional voice hubs where our customers don’t operate.
Enables businesses to streamline their communication infrastructure by replacing traditional analog phone lines with virtual lines (SIP trunks).
2. Orchid Link – the CPaaS enabler (WebRTC Gateway)
BENEFITS AT A GLANCE
- Webifies your voice infrastructure without upgrading the core elements such as feature servers, PBXs, and contact center infrastructure by introducing the WebRTC- gateway.
- Enables voice connectivity from web browsers with legacy SIP/PSTN networks.
- Facilitates media traversal functions for endpoints behind different types of network access topologies and NAT devices by supporting ICE, STUN and TURN protocols.
- Saves VoIP infrastructure resources by facilitating peer-2-peer communication where possible.
- Performs media encryption and normalization between WebRTC and legacy Clients.
- Performs media transcoding (OPUS-G711/AMR).
The Orchid WebRTC Gateway function enables WebRTC clients such as browser-based applications to communicate with the fixed / mobile phones in the Public Switched Telephone Network.
3. Orchid Link – the CPaaS enabler (SIPREC support)
Orchid Link – The CPaaS Enabler (SIPREC Support)
- Orchid SBC supports enterprise call recording scenarios through integration with Enterprise Recording solutions through the SIPREC protocol. SIPREC is also used to fork media to AI-based solutions that detect deep-fakes in voice communicatios
- To enable a complete recording solution, the SBC could be integrated with 3rd party application servers through HTTP/REST APIs.
- Service logic and trigger conditions are integrated into the Service Creation Environment and Policy Engine of Orchid SBC.
4. Voice-enabling collaboration tools
MS-Teams Direct Routing
Direct Routing As a Service: Enables enterprises to seamlessly connect their Teams Phone users to their carrier SIP Trunks. Offers VAS Resellers to offer Direct Routing to their customers. This is facilitated by Orchid Link SBC, certified for MS-Teams Direct Routing, and a sophisticated provisioning & automation tool, Orchid Collab.
Zoom Phone
Premise Peering As a Service: Enables enterprises to seamlessly connect their Zoom Phone users to their carrier SIP Trunks. Offers VAS Resellers to offer Zoom Phone peering to their customers. Orchid Link SBC and Orchid Collab support Zoom Phone users, and and in future, other collaboration tools as well.
Provider Exchange: Enables operator to become listed in the Zoom Phone as a Service Provider, using Zoom as a channel to sell DIDs and SIP Trunking, while providing ready-made connectivity for Zoom Phone users. Orchid Link is a Provider Exchange enabler.
MS-Teams Direct Routing & Bring Your Own Service Provider
An integrated portal with automated workflows for one-stop configuration, simplifying the onboarding process for users on Teams Cloud, Hosted/On-prem IP-PBX, and trunks on the SBC.
5. Automated Provisioning Portal For Collaboration
MS-Teams Direct Routing & Zoom Phone
- Enables seamless connection of Teams Phone users to carrier SIP Trunks. Allows VAS Resellers to offer Direct Routing to their customers. This is facilitated by Orchid Link SBC, certified for MS-Teams Direct Routing, and a sophisticated provisioning & automation tool, Orchid Collab.
- The solution is API-enabled and can be extended to Zoom phone premise-peering
6. Application Enablement
API-Based Services
Allows developers to integrate voice, video, and messaging capabilities into their apps and services using APIs, turning your infrastructure into a platform. Orchid Link features a sophisticated Service Management Framework and HTTP REST API support to fast-track application development. Additionally, Orchid supports Call Control Events as APIs for external applications to dictate call flows real-time.
Rich Communication Services (RCS)
- Advanced Messaging: Beyond just text, allows users to send files, images, videos, and location.
- Chatbots & Business Integration: Enables businesses to integrate with the RCS platform, allowing them to deploy chatbots for customer interaction.
Application Enablement: WebVoice Composite Service (TTS)
API execution flow:
- 1. Conversion of given text to voice (wavfiles) using Amazon Polly or Voice RSS
- 2. Place a call to the given telephone number, using Routing policies to select preferred trunk
- 3. Play the wavfile to the connected user
Application Enablement: WebVoice Composite Service (Bulk Announcements)
API execution flow:
- 1. Retrieve the specified announcement file from storage
- 2. Place a call to each given telephone number, using Routing policies to select preferred trunks
- 3. Play the wavfile to each connected user
